Terms of Service

1. Parties and Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Additive Labs Pvt Ltd ("Additive Labs," "we," "us," or "our"), incorporated under the Companies Act, 2013, based in and operating from Bhopal, Madhya Pradesh, India. Additive Labs serves clients in India and internationally.

These Terms govern your access to our website at additivelabs.org and your engagement with our professional engineering services: mechanical CAD design, design for manufacturing (DFM), PCB design, firmware and driver development, PCB assembly, product development, and on-demand manufacturing coordination.

Our services are intended for business, startup, founder, SME, professional, and commercial project use. They are not intended as consumer retail services or as personal-use product warranties unless a project-specific SOW expressly states otherwise.

These Terms, together with any project-specific Scope of Work, Proposal, or Service Agreement signed between the parties, constitute the entire agreement. In the event of conflict between these Terms and a project-specific SOW, the SOW shall prevail for that project.

2. Services

2.1 Core Service Disciplines

• Mechanical CAD design, assemblies, drawings, and design for manufacturing (DFM)
• PCB schematic design, layout, routing, and hardware bring-up support
• Firmware and driver development
• Prototype PCB assembly, testing, and validation
• Product development, system integration, and prototype development
• On-demand manufacturing coordination through vetted independent partners
• Technical documentation, BOM preparation, manufacturing handoff, and engineering deliverables

2.2 Service Engagements

Each engagement is governed by a written Scope of Work ("SOW") or Proposal agreed before work begins, specifying deliverables, timeline, payment terms, and project-specific conditions.

2.3 Deliverable Acceptance Procedure

• We will notify you by email when a deliverable is ready for review, with a description of the deliverable and how it conforms to the SOW
• You have 14 calendar days from delivery notification to: (a) provide written acceptance; (b) provide written notice of specific non-conformances with reference to the SOW; or (c) request a written extension
• If you notify non-conformances, we will correct them within 14 days or the SOW-specified timeframe. The 14-day acceptance cycle then restarts for the corrected deliverable.
• If you do not provide written acceptance or notice of non-conformances within 14 days, the deliverable shall be deemed accepted
• Deemed acceptance does not waive rights to raise latent defects not reasonably discoverable during the review period

2.4 Client Approval and Liability Transfer

When you formally approve a deliverable — in writing, by email, or by deemed acceptance under Section 2.3 — the following apply:

• Your approval confirms that the deliverable materially conforms to the agreed SOW to the best of your knowledge
• Errors that were reasonably identifiable during your review period and not raised in your written notice shall be corrected at your cost if raised after approval
• Our liability for defects discoverable during the review period is limited following formal approval, except in cases of our gross negligence or wilful misconduct
• Where you approve a design for production and manufacturing defects arise from the approved design rather than manufacturing execution, responsibility for design decisions rests with the approved design
• This clause does not limit rights regarding latent defects not reasonably discoverable during review

2.5 Manufacturing Through Partners

For processes not performed in-house (including CNC machining, injection molding, sheet metal, 3D printing at scale, casting, surface finishing, high-volume PCB assembly, tooling, specialist testing, certification support, packaging, or logistics), we may recommend, introduce, evaluate, or coordinate with third-party manufacturers, suppliers, testing labs, certification consultants, logistics providers, or other partners. These third parties remain independent businesses unless a project-specific SOW expressly states otherwise.

2.5.1 Manufacturing Coordination Models

Depending on the project, manufacturing or procurement may be handled under one or more of the following models:

• Direct Vendor Model: you contract with and pay the vendor directly. We may provide technical files, clarification, review, and coordination support, but the vendor is responsible for its own quotation, workmanship, quality, delivery, warranties, and legal compliance.
• Managed Coordination Model: we assist with vendor communication, design handoff, quotation review, sample review, inspection coordination, or revision management. This does not make us the manufacturer, importer, seller, or guarantor of the vendor's work unless expressly stated in the SOW.
• Pass-Through Procurement Model: where agreed, you may pay manufacturing, component, courier, or third-party costs to us and we may pay the relevant third party on your behalf or as a pass-through project expense. Unless the SOW expressly states otherwise, this does not make Additive Labs the manufacturer, seller, importer, product owner, or guarantor of third-party performance.

We exercise reasonable diligence in partner selection, communication, and technical coordination. We do not guarantee any third-party vendor's performance, pricing, lead time, capacity, financial stability, certification status, conduct, delivery, or workmanship. Our responsibility is limited to the coordination, review, or technical support expressly included in the SOW.

2.6 Subcontracting

• We may engage qualified subcontractors for specific elements (e.g., specialist RF design, advanced FEA, specialist firmware)
• We remain fully responsible for quality of all work whether performed directly or by subcontractors
• All subcontractors are bound by confidentiality obligations no less protective than these Terms
• Subcontractors receive access to Client Materials only to the extent strictly necessary for their work
• We will not subcontract core disciplines (mechanical CAD, PCB design, firmware development) without your prior written consent
• Manufacturing partners under Section 2.5 are not subcontractors for the purposes of this clause

2.7 Prototype-to-Production Transition

Where a project delivered by Additive Labs proceeds from prototype to production manufacturing, the following applies:

• Production manufacturing (whether coordinated by us or taken to another manufacturer by you) is a separate engagement requiring a new SOW unless otherwise agreed in writing
• Additive Labs does not automatically have an exclusive right to coordinate production, but we would welcome the opportunity and will provide a competitive proposal on request
• When you take our design files to a different manufacturer, you are responsible for ensuring that manufacturer understands the design intent, tolerances, and material requirements as documented in our deliverables. We are not liable for manufacturing defects arising from misinterpretation of our files by a manufacturer we did not select or manage.
• If production manufacturing reveals design issues requiring revision, that revision work will be quoted as a new engagement unless it falls within the warranty scope of Section 7.2
• We are happy to provide ongoing technical support during production as a separate support engagement

2.8 Vendor, Supplier, and Partner Recommendations

Any recommendation, introduction, quotation comparison, vendor shortlist, supplier assessment, or manufacturing partner suggestion is based on information reasonably available to us at the time, including prior experience, technical fit, communication, pricing, and lead-time considerations. It is not a guarantee of vendor performance, quality, pricing, delivery, legal compliance, financial stability, or continued availability. Third-party vendors are solely responsible for their own defects, delays, misconduct, warranties, regulatory compliance, and commercial terms unless the SOW expressly states that Additive Labs assumes a specific responsibility.

2.9 Prototype and Experimental Hardware

Prototype PCBs, prototype assemblies, mechanical prototypes, development boards, engineering samples, first articles, test rigs, and pre-production units are experimental outputs intended for evaluation, bench testing, iteration, and engineering validation only. Unless expressly stated in the SOW, prototypes are not certified, not approved for resale, not approved for end-user deployment, not approved for safety-critical use, and not suitable for commercial distribution. You are responsible for all testing, validation, certification, enclosure safety, electrical safety, thermal safety, user warnings, regulatory approval, and market-readiness checks before any commercial or end-user use.

2.10 Quality Review and Inspection Limits

Unless the SOW specifies a formal inspection standard, sampling plan, dimensional report, CMM report, electrical test protocol, acceptance criteria, or regulatory test plan, any review performed by Additive Labs is limited to reasonable visual, functional, documentation, or sample-based checks appropriate for the project stage. We do not provide certified inspection, full-lot inspection, destructive testing, material certification, regulatory lab testing, metrology reports, production yield guarantees, or quality-system certification unless expressly included in the SOW.

2.11 Physical Goods Inspection by Client

You must inspect physical prototypes, parts, assemblies, and shipments promptly upon receipt. Visible shipping damage, missing items, packaging damage, quantity discrepancies, or obvious cosmetic defects must be reported in writing with photographs within 48 hours of delivery. Functional, dimensional, or assembly non-conformances must be reported within 7 calendar days unless the SOW specifies a different period. Failure to report within these periods may result in deemed acceptance, except for latent defects not reasonably discoverable during ordinary inspection. Latent defects must be notified within 30 days of discovery and, unless applicable law requires otherwise or the SOW provides a longer warranty period, no later than 6 months from delivery.

2.12 Shipping, Courier, Customs, and Risk of Loss

Shipping, courier, freight, customs clearance, import duties, insurance, and local delivery are handled by third-party logistics providers. Unless expressly agreed otherwise in the SOW, Additive Labs is not liable for loss, delay, detention, customs hold, mishandling, theft, damage, non-delivery, or delivery to an incorrect address caused by courier, freight, postal, customs, or logistics providers. Risk of loss for physical goods passes to you when goods are handed to the courier, logistics provider, vendor, or pickup representative, unless the SOW states otherwise. You are responsible for customs duties, import taxes, destination-country approvals, clearance documents, local laws, and insurance unless expressly agreed otherwise.

2.13 Tooling, Molds, Jigs, and Fixtures

Tooling, molds, dies, jigs, fixtures, test rigs, gauges, and manufacturing aids are separate from design deliverables unless expressly included in the SOW. Tooling costs, maintenance, repair, modification, storage, wear, access, transfer, and disposal are your responsibility unless otherwise agreed. If tooling remains with a manufacturing partner, custody, storage, maintenance, access, transfer, and disposal are subject to that partner's policies. Additive Labs is not liable for tooling wear, damage, misuse, storage failure, loss, or refusal of transfer by a third-party manufacturer unless caused by our gross negligence or wilful misconduct.

2.14 Simulation and Engineering Analysis

Any FEA, CFD, thermal, structural, tolerance, DFM, material, or other engineering analysis is based on assumptions, inputs, material data, boundary conditions, load cases, manufacturing data, and information available at the time. Such analysis is for engineering guidance and design decision support only. It does not replace physical testing, certified lab testing, regulatory approval, production validation, field testing, or safety certification unless expressly agreed in the SOW.

2.15 Firmware, Software, and Cybersecurity

Firmware, drivers, scripts, test code, embedded logic, software utilities, and related documentation are provided according to the agreed SOW. Unless expressly agreed, we do not warrant that firmware or software is vulnerability-free, error-free, compatible with all future hardware revisions, suitable for safety-critical operation, or compliant with cybersecurity, medical, automotive, aviation, industrial safety, or other regulated standards. Security testing, penetration testing, OTA update architecture, cloud integration, long-term maintenance, post-delivery updates, and vulnerability monitoring are separate engagements unless expressly included.

2.16 Regulatory Approval and Market Access

Unless expressly included in the SOW, our services do not include certification, validation, market-access approval, or legal clearance for medical devices, aviation or aerospace use, defence applications, automotive road-use compliance, life-safety systems, industrial safety systems, wireless products, battery-powered products, consumer electronics, or other regulated or safety-critical applications. You are responsible for identifying and obtaining all certifications, registrations, licences, lab testing, safety approvals, import approvals, labelling approvals, user warnings, and market-access clearances, including BIS, CE, FCC, UL, RoHS, WEEE, Bluetooth/Wi-Fi certifications, battery transportation approvals, or other applicable approvals. Additive Labs does not place your product on the market, import it, sell it, distribute it, brand it, package it, label it, or provide user instructions unless expressly agreed in the SOW.

3. Client Responsibilities

3.1 Accurate Information

You agree to provide accurate, complete, and timely information. Inaccurate or incomplete information may result in delays, additional costs, or designs that do not meet your requirements. We are not liable for errors resulting from inaccurate information you provide.

3.2 Timely Review and Feedback

You agree to review deliverables and provide feedback within SOW-specified timeframes. Delays in your review may result in corresponding project timeline delays.

3.3 Intellectual Property You Provide

You represent and warrant that any materials you provide (drawings, CAD files, specifications, software, or other IP) are owned by you or properly licensed, do not infringe third-party rights, and may lawfully be used by us on your behalf. You indemnify us against claims arising from materials you provide.

3.4 Export Controls and Regulatory Compliance

You are responsible for ensuring products designed or manufactured through our services comply with all applicable laws and regulations, including export control laws, product safety regulations, and industry standards. Our deliverables do not constitute regulatory certification or compliance confirmation. Unless expressly agreed in the SOW, our services do not include certification, validation, or approval for medical devices, aviation or aerospace use, defence applications, automotive road-use compliance, life-safety systems, or other safety-critical regulated applications.

3.5 Pre-Engagement Confidentiality

From the moment you first share information with us — through our website, email, phone, or any channel — we commit to treating that information with reasonable care and confidentiality for 3 years from disclosure. Trade secrets and non-public technical information remain protected for as long as they remain non-public and commercially sensitive. We will not: disclose your pre-engagement information to third parties beyond our team on a need-to-know basis; use it for any purpose other than assessing how we can assist you; or use it to compete with you or assist a competitor. For stronger protection before any substantive discussion, we will sign a mutual NDA on request — email legal@additivelabs.org. A signed NDA supersedes this Section.

3.6 Post-Engagement Confidentiality

Where a separate NDA has been signed, its terms govern. Otherwise, Section 6 (Confidentiality) applies.

3.7 Client-Furnished Components and Materials

If you ship or deliver physical components, PCBs, prototype hardware, or other materials to Additive Labs for assembly, testing, or evaluation ("Client-Furnished Materials"), the following applies:

• You ship Client-Furnished Materials at your own risk and expense. We recommend appropriate insurance for transit.
• We will handle Client-Furnished Materials with reasonable care but are not liable for loss or damage that occurs during transit to or from our facilities
• We are not liable for damage to Client-Furnished Materials caused by defects in those materials themselves, including defective PCBs, incorrect components, or improperly specified parts
• Our liability for damage to Client-Furnished Materials caused by our negligence is limited to the reasonable replacement cost of the damaged materials, not exceeding the project fee paid for the phase in which the damage occurred
• Unused Client-Furnished Materials will be returned to you at your cost within 30 days of project completion, or disposed of as directed by you. We are not responsible for storage of Client-Furnished Materials beyond 60 days post-project unless agreed in writing.
• You represent that Client-Furnished Materials are safe to handle, do not contain hazardous substances beyond what is standard for electronic components, and comply with applicable regulations

3.8 Client-Approved Risk

If we identify a technical, manufacturing, cost, timeline, component, vendor, logistics, safety, regulatory, certification, or compliance risk and you instruct us to proceed despite that risk, you accept responsibility for consequences arising from that decision. Any redesign, rework, replacement, testing, vendor change, shipment change, delay, or additional cost resulting from a client-approved risk will be treated as a Change Order unless caused by our gross negligence or wilful misconduct.

3.9 Prohibited, Unsafe, and High-Risk Projects

We may refuse, pause, or terminate any inquiry or project that we reasonably believe involves illegal activity, weapons, hazardous or restricted materials, surveillance misuse, cyber abuse, infringement of third-party IP, sanctions or export-control issues, unsafe electronics, undisclosed safety-critical use, reverse engineering for unlawful purposes, or any medical, defence, aviation, automotive road-use, life-safety, or other high-risk regulated application that has not been properly disclosed and scoped. If such concerns arise after work begins, we may suspend work until the risk is clarified, mitigated, or separately documented in the SOW.

4. Fees, Payment, and Invoicing

4.1 Fees

Our fees are as specified in the agreed SOW or Proposal and may be structured as a fixed project fee, milestone-based payments, time-and-materials, or a monthly retainer.

4.2 Advance Payment

Most engagements require an advance payment (typically 40–50% of the total project fee) before work commences. The advance payment is non-refundable once design or engineering work has begun, except where we are materially unable to deliver the agreed services.

4.3 Milestone Payments

For larger projects, payments may be structured around defined milestones as specified in the SOW. Work on each subsequent phase will commence upon receipt of the preceding milestone payment.

4.4 Payment Terms and Methods

All invoices are payable within 14 days of the invoice date unless otherwise specified in the SOW. Payment details (bank account number, UPI ID, or other payment coordinates) will be specified on the invoice. Please verify payment details directly from the invoice or by contacting us at legal@additivelabs.org before making any transfer. Additive Labs will never request changes to payment details by phone or informal message — if you receive such a request, treat it as potential fraud and verify with us immediately.

We accept bank transfer (NEFT/RTGS/IMPS), UPI, and other methods as agreed. For international clients, payments may be made in USD, GBP, or EUR as agreed, at the exchange rate in effect on the invoice date.

4.5 Invoice Disputes

If you believe an invoice contains an error, you must: notify us in writing at legal@additivelabs.org within 10 business days of the invoice date, specifying the disputed amount and grounds; and pay the undisputed portion by the due date. We will attempt to resolve the dispute within 21 days of your notice. Late payment interest will not accrue on genuinely disputed amounts during the 21-day resolution period. If resolved in our favour, interest runs from the original due date. If an agreed reduction results, the reduced amount is payable within 7 days of resolution.

4.6 Late Payment

Invoices not paid within 30 days of due date (excluding genuinely disputed amounts under Section 4.5) accrue interest at 1.5% per month (18% per annum). We may suspend work after 30 days' overdue payment and withhold final deliverables until all outstanding amounts are received.

4.7 Component Sourcing and Price Variation

Hardware projects depend on electronic component availability, which can be significantly affected by global supply chain conditions. The following applies to component procurement:

• Component prices quoted at SOW stage are estimates based on availability at that time. If component prices increase materially between SOW agreement and procurement, we will notify you and obtain written approval before proceeding at the higher cost.
• If a specified component becomes unavailable (end-of-life, extended lead time, or shortage), we will notify you promptly, identify suitable alternatives, and assess whether the alternative requires design revision. Any redesign required by component unavailability will be quoted as a Change Order under Section 10.
• Lead times for certain electronic components can extend to 26–52 weeks or more. Where long lead-time components are part of your project, we will identify them at SOW stage and agree on procurement timing and risk allocation.
• We are not liable for project delays or cost increases caused by component unavailability, supply chain disruption, or market price fluctuations beyond our reasonable control. We will however use reasonable endeavours to identify alternatives and minimise impact.

4.7.1 Component Authenticity and Substitutions

We use reasonable care when sourcing or recommending components and, where practical, prefer authorised distributors or reputable suppliers. If you approve use of marketplace, surplus, grey-market, obsolete, salvaged, client-supplied, or otherwise unverified components, you accept the risk of counterfeit, defective, incompatible, delayed, non-conforming, or unsupported parts. Component substitutions may require redesign, retesting, firmware changes, enclosure changes, documentation updates, or certification review, which will be handled as a Change Order unless included in the SOW.

4.8 Taxes

Fees are exclusive of applicable taxes, withholding tax, bank charges, foreign exchange charges, customs duties, import/export charges, and destination-country charges unless expressly stated in the SOW. GST or other indirect taxes will be charged only if and when applicable under law and our registration status. If any tax is withheld, you must provide the applicable withholding certificate within the statutory timeline. No withholding may be made from any GST or indirect tax component if charged. International bank charges, intermediary bank fees, currency conversion charges, and destination-country taxes are your responsibility unless otherwise agreed in writing.

4.9 Expenses

Out-of-pocket expenses incurred on your behalf (including component procurement, manufacturing costs, courier, third-party software licences, testing, tooling, vendor charges, or certification-support expenses) will be invoiced at cost plus any coordination fee specified in the SOW. Vendor, material, tooling, courier, and third-party costs are non-refundable once committed, ordered, paid, or otherwise made non-cancellable, except to the extent the relevant third party provides a refund actually received by us.

5. Intellectual Property

5.1 Ownership of Deliverables

Upon receipt of full payment of all fees and expenses, Additive Labs assigns to you all rights, title, and interest in and to the project-specific deliverables produced under the SOW, including CAD files, PCB design files, firmware source code, technical drawings, and documentation ("Deliverables"). This assignment is effective only upon full payment.

5.2 Firmware and Software Copyright Assignment

Firmware and software deliverables are original literary works within the meaning of the Copyright Act, 1957 of India. The assignment in Section 5.1 constitutes a full assignment of copyright in all firmware and software deliverables under Section 19 of the Copyright Act, 1957, including all economic rights comprised in such copyright. This assignment applies for the full term of copyright, including all renewals, extensions, and revivals permitted by applicable law; covers all jurisdictions in which copyright may subsist; and applies to all media and formats whether now known or hereafter devised. To the maximum extent permitted by applicable law, Additive Labs will not assert, and will ensure its personnel do not assert, moral rights in a manner that prevents the Client's normal commercial use, modification, manufacture, sale, or distribution of the paid Deliverables.

5.3 File Formats and Handoff

Unless otherwise specified in the SOW, deliverables are provided in the following formats:

• Mechanical CAD: native SolidWorks (.SLDPRT/.SLDASM) or Fusion 360, plus STEP (.stp), IGES (.igs), and 2D drawings in PDF and DXF
• PCB Design: native KiCad or Altium Designer project files, plus Gerber RS-274X, Excellon drill files, and BOM in Excel/CSV
• Firmware: source code (typically C/C++), build instructions, dependency list, and documentation in PDF
• Technical Documentation: PDF; editable source files in Word or equivalent on request

Additional formats may be subject to additional charges. We prepare STEP, Gerber, BOM, and related files in formats commonly used for manufacturing handoff. Unless expressly stated in the SOW, this does not constitute a warranty that the design is certified, regulator-approved, tooling-ready, compatible with all third-party software, or suitable for mass production without first-article validation, pilot runs, and manufacturing review.

5.4 Background IP

Additive Labs retains all pre-existing IP, tools, methodologies, templates, libraries, and know-how ("Background IP"). Where Deliverables incorporate Background IP, we grant you a non-exclusive, perpetual, royalty-free licence to use the Background IP solely as incorporated in the Deliverables for your own commercial and internal purposes.

5.5 Open-Source Components

Firmware incorporating open-source components remains subject to their respective licences. We will identify open-source components and their licence obligations in project documentation.

5.6 Publicity and Press Releases

Neither party may issue a press release, social media post, or other public communication mentioning the other party or describing the project without the other party's prior written consent. This applies to both positive announcements (e.g., "we are working with Company X on a new product") and factual references (e.g., "our product was designed by Additive Labs"). Exceptions:

• Additive Labs may add your company name to a general client list (without project description) with your permission
• Either party may respond truthfully to direct questions from journalists or analysts after prior written consent has been obtained for the specific disclosure
• Nothing in this clause prevents either party from making disclosures required by law or stock exchange regulations

5.7 Portfolio and Case Study Rights

We will request your written permission before including your project in our portfolio or publishing a case study. We respect confidentiality preferences. Where permission is granted, we may use project images, descriptions, and outcomes in marketing without further compensation.

5.8 Unpaid Drafts, Concepts, and Interim Deliverables

Unpaid proposals, concepts, sketches, CAD screenshots, sample files, preliminary calculations, interim design files, test firmware, architecture notes, quotation packs, vendor shortlists, and work-in-progress outputs remain the property of Additive Labs and may not be used, manufactured, commercialised, shared with third parties, reverse engineered, or developed further by you unless and until the applicable fees are paid and the SOW grants the relevant rights. Any commercial use of unpaid or non-final materials is unauthorised.

6. Confidentiality

6.1 Mutual Confidentiality

Both parties agree to keep confidential any non-public information designated as confidential or that reasonably should be understood to be confidential.

6.2 Exclusions

Confidential Information excludes information that: (a) is publicly available through no fault of the receiving party; (b) was rightfully known before disclosure; (c) is independently developed without reference to it; or (d) must be disclosed by law, with prompt notice to the disclosing party where permitted.

6.3 Survival

Confidentiality obligations survive termination or expiration of these Terms for 3 years.

7. Warranties and Representations

7.1 Our Warranties

• We will perform services with reasonable skill, care, and diligence
• Services will be performed by qualified personnel
• We have the right and authority to enter into these Terms and to grant the rights described herein
• Deliverables will, at the time of delivery, materially conform to the specifications in the agreed SOW

7.2 Warranty Period and Remedy

If Deliverables do not conform to the SOW at delivery, you must notify us in writing within 30 days of delivery notification. Latent defects not reasonably discoverable during ordinary review must be notified within 30 days of discovery and, unless applicable law requires otherwise or the SOW specifies a longer period, no later than 6 months from delivery. Our sole obligation is to correct the non-conforming Deliverable at no charge. This is your exclusive warranty remedy.

7.3 Timeline Obligations and Delay

We take agreed timelines seriously. The following applies to project timeline management:

• We will notify you in writing as soon as we reasonably anticipate a delay to an agreed milestone, with an explanation of the cause and a revised estimated timeline
• Delays caused by: your failure to provide timely feedback; late payments; changes to scope not yet formalised as Change Orders; Client-Furnished Materials not delivered on time; component unavailability beyond our control; or force majeure events, are not chargeable to Additive Labs and result in a corresponding extension of the project timeline
• Delays caused by Additive Labs' own resource constraints or errors will be remedied at no additional cost to you
• If a delay caused solely by Additive Labs exceeds the agreed milestone date by more than 30 calendar days and is not caused by any of the excluded reasons above, you may: (a) request a revised timeline, which we will provide within 5 business days; or (b) if the revised timeline is unacceptable, terminate the relevant phase under Section 11.2 and receive a pro-rated refund of advance payment for work not yet completed
• Our total liability for timeline delays is limited to the remedies described in this Section 7.3. We are not liable for consequential losses arising from project delays.

7.4 Disclaimer

EXCEPT AS SET OUT IN SECTIONS 7.1, 7.2, AND 7.3, ALL SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT DELIVERABLES WILL BE ERROR-FREE OR THAT PRODUCTS MANUFACTURED FROM OUR DESIGNS WILL MEET ALL APPLICABLE REGULATORY REQUIREMENTS.

8. Limitation of Liability

8.1 Exclusion of Consequential Loss

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ADDITIVE LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR COST OF SUBSTITUTE GOODS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH A PARTICULAR PROJECT SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO US FOR THAT PROJECT IN THE 12 MONTHS PRECEDING THE CLAIM.

8.3 Exceptions

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by applicable law.

8.4 Manufacturing and Third-Party Partners

We are not liable for defects, delays, cost increases, loss, non-delivery, non-conforming parts, warranty failures, misconduct, or other failures by third-party manufacturing partners, suppliers, testing labs, certification consultants, or logistics providers where we have exercised reasonable care in selection or coordination. First-article inspection, pilot runs, sample approvals, inspection reports, and progressive validation are strongly recommended before production volumes.

8.5 Product Liability Disclaimer

• We are not liable for personal injury, death, property damage, or economic loss suffered by any end user arising from products manufactured from our Deliverables
• Product liability rests with the entity that manufactures, imports, or places the product on the market
• You are responsible for all product testing, safety validation, regulatory compliance, and quality assurance before commercialising products incorporating our designs
• You are responsible for obtaining all necessary certifications (CE, BIS, FCC, UL, or other applicable marks)
• You agree to indemnify Additive Labs against product liability claims from third parties arising from products manufactured from our Deliverables, except where claims arise from our gross negligence or wilful misconduct
• You, and not Additive Labs, are responsible for placing any product on the market, selling or distributing it, importing it, branding it, packaging it, labelling it, issuing user instructions, warning users, determining safe use, and ensuring product safety and legal compliance unless the SOW expressly states otherwise.
• You must not sell, distribute, deploy, or provide prototypes or engineering samples to end users unless the product has been independently tested, validated, certified, labelled, and approved for the intended use and jurisdiction.

9. Indemnification

You agree to indemnify, defend, and hold harmless Additive Labs Pvt Ltd and its directors, employees, agents, and successors from and against all claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of our services; (b) Client Materials you provide; (c) your violation of these Terms; (d) your violation of any third-party right; (e) your product or business including product liability claims; or (f) your failure to obtain required regulatory approvals.

10. Scope Changes and Change Orders

10.1 Change Request Procedure

• Either party may submit a written Change Request describing the proposed change, reason, and estimated impact on timeline and cost
• We will respond with a written Change Order within 5 business days setting out impact on deliverables, timeline, and fees
• A Change Order is not effective until confirmed in writing (email confirmation is sufficient) by both parties
• No work on changed scope commences until a Change Order is confirmed
• Evaluating and preparing a Change Order may be charged at our standard rate where significant engineering assessment is required

10.2 Scope Creep

Work requested outside the agreed SOW without a Change Order may be declined, invoiced at standard rates, or made contingent on a Change Order, at our discretion. Performing additional work without a Change Order does not waive our right to invoice for it.

10.3 Technical Findings Requiring Scope Change

If during engineering work we discover the original SOW cannot be achieved as specified (due to physical constraints, component availability, DFM issues, or manufacturing limitations), we will notify you promptly and propose alternatives. We are not liable for costs arising from changes necessitated by unforeseeable technical constraints.

11. Term and Termination

11.1 Term

These Terms remain in effect for as long as you use our website or have an active project engagement with us.

11.2 Termination by You

You may terminate a project engagement by written notice. You will be invoiced for all work completed up to termination, including work in progress at prorated rates, plus non-cancellable expenses committed on your behalf. Advance payments are non-refundable except to the extent they exceed amounts due for work performed.

11.3 Termination by Us

We may terminate with immediate effect by written notice if: (a) you fail to make payment within 14 days of written notice; (b) you materially breach these Terms and do not remedy within 21 days of written notice; (c) you become insolvent; or (d) continuing would require us to violate applicable law.

11.4 Project Abandonment

If you cease responding to our communications and cease making payments without formally terminating the engagement, the following procedure applies:

• We will attempt to contact you by email and phone on at least 3 separate occasions over a minimum period of 21 calendar days
• If we receive no substantive response within 30 calendar days of our first written notice of non-response, the project shall be deemed abandoned by you
• Upon deemed abandonment, all outstanding fees for work completed to date become immediately due and payable
• We may close the project and reallocate our resources without further obligation to you
• We will retain your project files for 90 days following deemed abandonment. If you re-engage within that period, we will discuss resumption of the project. After 90 days, files may be archived in accordance with our data retention policy.
• Advance payments are not refundable following project abandonment except to the extent they exceed fees for work actually completed

11.5 Effect of Termination

Upon termination for any reason, all outstanding payments become immediately due. The following sections survive termination: 3.3 (IP you provide), 3.5 (pre-engagement confidentiality), 4 (fees and payment), 5 (intellectual property), 6 (confidentiality), 7.3 (timeline), 7.4 (disclaimer), 8 (limitation of liability), 9 (indemnification), 12 (non-solicitation), 13 (governing law), 14 (dispute resolution), 16 (force majeure), and 17 (general provisions).

12. Non-Solicitation

During any project engagement with Additive Labs and for 12 months following completion or termination, you agree not to: (a) directly solicit, recruit, or attempt to hire any employee, contractor, or consultant of Additive Labs who was involved in your project; or (b) induce or attempt to induce any such person to leave their engagement with Additive Labs. This applies to direct hiring and hiring through intermediaries. General public recruitment advertising not specifically directed at Additive Labs team members is excluded.

13. Governing Law and Jurisdiction

Additive Labs is based in and operates from Bhopal, Madhya Pradesh, India, and serves clients in India and internationally. These Terms are governed by the laws of India. Subject to the dispute resolution process in Section 14, the courts at Bhopal, Madhya Pradesh, India shall have jurisdiction for interim relief, enforcement of arbitral awards, and matters not capable of arbitration. For international clients, mandatory consumer protection, privacy, product safety, or other statutory rights in your jurisdiction may confer rights not waivable by contract. Nothing in these Terms is intended to limit rights you may have under mandatory local legislation, but those rights apply only to the extent required by applicable law.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, both parties will attempt to resolve any dispute through good-faith negotiation within 30 days of written notice describing the dispute in reasonable detail.

14.2 Mediation

If informal negotiation fails, either party may refer the dispute to mediation before a mutually agreed mediator in Bhopal, Madhya Pradesh. Mediation costs shall be shared equally.

14.3 Arbitration

If mediation fails within 60 days, either party may refer the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties cannot agree on an arbitrator, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996. Seat and venue: Bhopal, Madhya Pradesh, India. Language: English. Award: final and binding. Nothing prevents either party from seeking urgent interim relief from a court of competent jurisdiction where legally available.

15. Website Terms of Use

15.1 Website Access and Purpose

You may access and use our website at additivelabs.org for lawful purposes, including learning about Additive Labs, reviewing our services, contacting us, and evaluating whether our engineering services may be suitable for your business or project.

Accessing our website, browsing our content, submitting an inquiry, or communicating with us through the website does not by itself create a client relationship, engineering engagement, advisory relationship, partnership, joint venture, employment relationship, or obligation for Additive Labs to accept your project. A project engagement begins only when we expressly accept the engagement through a written Scope of Work, Proposal, Service Agreement, purchase order acceptance, or other written confirmation.

15.2 Website Content and Ownership

All content and functionality on our website, including text, graphics, logos, icons, images, videos, layouts, design elements, service descriptions, technical explanations, frameworks, processes, methods, know-how, case-study style content, visual identity, and the selection and arrangement of such materials, are owned by Additive Labs or its licensors and are protected by applicable intellectual property laws.

Nothing on the website grants you any ownership interest, licence, or right to use Additive Labs' intellectual property except as expressly permitted under these Terms.

15.3 Limited Permitted Use

Subject to your compliance with these Terms, Additive Labs grants you a limited, revocable, non-exclusive, non-transferable permission to access and view the website and, where reasonably necessary, download or print a copy of website content solely for your own internal business evaluation of Additive Labs' services.

You must not remove, obscure, or alter any copyright, trademark, confidentiality, disclaimer, or proprietary notices appearing on the website or in any downloaded or printed materials.

15.4 Prohibited Use of Website Content

You may not, without our prior written permission:

• copy, reproduce, republish, upload, post, transmit, distribute, sell, license, or commercially exploit website content
• modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from website content or website functionality
• mirror, frame, scrape, crawl, index, harvest, or systematically extract website content, except for normal indexing by reputable search engines
• use website content to build, train, benchmark, improve, or validate competing services, datasets, AI models, automated systems, or commercial tools
• use our website content, service descriptions, technical explanations, layouts, or design language for a competing website, proposal, marketing document, or service offering
• remove, disable, bypass, or interfere with any security, access-control, anti-spam, bot-detection, or technological safeguard on the website
• use automated tools, bots, crawlers, vulnerability scanners, load-testing tools, or similar technologies against the website without our written permission
• introduce malware, malicious code, harmful scripts, denial-of-service traffic, or other disruptive technology
• attempt to gain unauthorised access to our systems, accounts, servers, forms, source code, infrastructure, or service providers
• use the website in any way that violates applicable law, infringes third-party rights, or harms Additive Labs, our clients, our team, or our service providers

15.5 Trademarks, Brand, and Public References

The Additive Labs name, logo, wordmark, favicon, visual identity, service names, page designs, slogans, and brand elements are trademarks, trade names, service marks, or brand assets of Additive Labs.

You may not use, reproduce, display, modify, or refer to Additive Labs' name, logo, brand assets, team members, project references, communications, or service descriptions in any public medium without our prior written consent, including in:

• press releases
• investor materials
• websites
• social media posts
• advertisements
• sales presentations
• case studies
• pitch decks
• public client lists
• marketing or promotional materials

You may not imply that Additive Labs endorses, sponsors, certifies, approves, manufactures, invests in, partners with, or is affiliated with you or your product unless expressly authorised in writing.

15.6 Website Content Is Not Professional Advice

Website content is provided for general information only. It does not constitute project-specific engineering advice, design approval, manufacturing approval, regulatory advice, certification advice, legal advice, tax advice, accounting advice, financial advice, or safety approval.

Statements on the website about mechanical design, DFM, PCB design, firmware, PCB assembly, product development, manufacturing coordination, manufacturing readiness, quality review, trusted partners, technical ownership, or similar topics describe our general service approach. They do not guarantee commercial success, regulatory approval, production yield, defect-free manufacturing, third-party performance, fitness for a particular application, or suitability for any safety-critical or regulated use.

Any project-specific advice, recommendation, deliverable, responsibility, or warranty must be expressly set out in a written SOW, Proposal, Service Agreement, or other written project document.

15.7 Website Inquiry Submissions

You may submit project inquiries, contact details, business information, project descriptions, files, drawings, specifications, or other materials through our website or communication channels.

You retain ownership of project information, files, drawings, CAD data, specifications, business information, and other materials you submit to Additive Labs. By submitting such materials, you grant Additive Labs a limited right to review, store, use, reproduce, and share them internally, with authorised team members, subcontractors, service providers, or manufacturing partners, only as reasonably necessary to:

• evaluate your inquiry
• communicate with you
• prepare a proposal, quotation, or SOW
• provide requested services
• assess technical feasibility
• coordinate with relevant partners where appropriate
• comply with legal, security, recordkeeping, or dispute-resolution obligations

We do not claim ownership of your submitted project materials merely because you submit them through the website.

15.8 Confidentiality of Inquiry Submissions

Information submitted through the website or other pre-engagement channels will be treated in accordance with the confidentiality provisions of these Terms and our Privacy Policy.

However, you should not submit highly confidential technical information, trade secrets, export-controlled data, regulated technical information, unreleased product designs, source code, sensitive personal data, or commercially critical materials through the website unless appropriate safeguards, such as an NDA or written agreement, are already in place.

For sensitive project discussions, you may request a mutual NDA by contacting legal@additivelabs.org.

15.9 Your Responsibility for Submitted Materials

You represent and warrant that you have the legal right and authority to submit any information, files, drawings, CAD data, PCB files, firmware, specifications, business information, or other materials you provide to Additive Labs.

You further represent that our receipt, review, use, storage, and processing of those materials for the requested purpose will not violate any third-party intellectual property rights, confidentiality obligations, privacy rights, employment obligations, contractual restrictions, export-control restrictions, sanctions laws, or other legal obligations.

You agree to indemnify Additive Labs for claims, losses, costs, damages, or expenses arising from materials you submit to us in violation of this Section.

15.10 Intellectual Property Infringement Notices

If you believe that any content on our website infringes your intellectual property rights, please contact us at legal@additivelabs.org with:

• identification of the allegedly infringing material
• a description of the rights you claim have been infringed
• your name, organisation, contact details, and authority to act
• supporting evidence of ownership or authorisation
• the specific URL or location of the material
• a statement that the information provided is accurate to the best of your knowledge

We may remove, disable access to, or review disputed content while assessing the claim. Submission of an infringement notice does not guarantee removal if we determine that the content is lawful, authorised, independently created, licensed, or otherwise permitted.

15.11 Third-Party Websites, Platforms, and Providers

Our website may contain links to third-party websites, platforms, tools, social media pages, communication channels, maps, payment providers, file-transfer tools, or service providers.

These links are provided for convenience only. We do not control, endorse, warrant, or accept responsibility for third-party websites, content, terms, privacy practices, security practices, accuracy, availability, or performance.

Your use of third-party websites or services is governed by their own terms and privacy policies.

15.12 Website Availability and Changes

We do not guarantee that the website will be uninterrupted, error-free, secure, or continuously available. We may update, suspend, restrict, modify, or discontinue any part of the website at any time without notice or liability.

We may also update website content, service descriptions, pricing references, availability statements, contact information, policies, or technical descriptions from time to time. Website content may not always reflect the latest service availability, legal terms, or project-specific conditions.

15.13 Violation of Website Terms

If you violate these Website Terms of Use, we may restrict, suspend, or block your access to the website, reject inquiries, refuse service, preserve relevant records, notify affected parties, report unlawful activity, or pursue legal remedies available under applicable law.

The rights and restrictions in this Section survive termination or expiry of these Terms to the extent necessary to protect Additive Labs' intellectual property, confidential information, brand, systems, legal rights, and business interests.

16. Force Majeure

Neither party shall be liable for failure or delay due to circumstances beyond reasonable control, including acts of God, natural disasters, epidemic, pandemic, war, government actions, power outages, internet disruption, or global component supply chain disruptions. The affected party shall notify the other promptly and use reasonable endeavours to resume performance.

17. General Provisions

17.1 Entire Agreement and No Reliance on Representations

These Terms, together with any applicable SOW, Proposal, or NDA, constitute the entire agreement between the parties and supersede all prior agreements, representations, warranties, and understandings — whether oral or written. Each party acknowledges that it has not entered into these Terms in reliance on any representation, warranty, or undertaking that is not expressly set out in these Terms or the applicable SOW. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

17.2 Amendments

We may amend these Terms by posting revised Terms on our website. For existing engagements in progress, the Terms in effect at commencement apply unless both parties agree in writing to be bound by revised Terms.

17.3 Waiver

No failure or delay in exercising any right shall constitute a waiver of that right.

17.4 Severability

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary; remaining provisions continue in full force.

17.5 Assignment

You may not assign rights or obligations without our prior written consent. We may assign to a successor entity in connection with a merger or sale, provided the successor assumes all our obligations.

17.6 Notices

All legal notices must be in writing and delivered by email with confirmation of receipt, or by registered post. Notices to us: legal@additivelabs.org. We will acknowledge legal notices within 3 business days.

17.7 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

17.8 Anti-Corruption and Anti-Bribery

Each party agrees to comply with all applicable anti-corruption and anti-bribery laws, including the Prevention of Corruption Act, 1988 (India), the UK Bribery Act 2010 (where applicable), and the US Foreign Corrupt Practices Act (where applicable). Neither party will offer, give, receive, or solicit any bribe, kickback, improper payment, or advantage in connection with these Terms or any project engagement. Each party will promptly notify the other if it becomes aware of any actual or suspected violation of this clause.

17.9 Language

These Terms are in English. In the event of conflict with any translated version, the English version prevails.

18. Contact Information

Legal and Terms Enquiries:

Email: legal@additivelabs.org

Website: https://additivelabs.org

Response: within 5 business days

Privacy Matters:

Email: privacy@additivelabs.org

Address:

Bhopal, Madhya Pradesh, India

© 2026 Additive Labs Pvt Ltd. All rights reserved. Governed by the laws of India. Jurisdiction and dispute venue: Bhopal, Madhya Pradesh, India.